At Regal 33, we understand that privacy is more than just fine print in an official document — it is the trust you place in us every time you log in and play. This policy explains clearly and honestly how we collect, use, protect, and respect the personal information of our players in Malaysia.
Six core principles that form the foundation of how Regal 33 handles the personal data of every Malaysian player.
Regal 33 only collects data that is strictly necessary to deliver our services. We do not request excessive information, nor do we retain data that is irrelevant to the operation of our online casino platform.
All data transmitted between your browser and Regal 33's servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's major banks such as Maybank and CIMB. Stored data is also fully encrypted.
As a regal 33 player, you have full rights to access, correct, or request the deletion of your personal data. The process can be initiated by contacting our Malay-speaking support team, available 24/7.
Regal 33 has never and will never sell, rent, or trade your personal data to any third party for commercial purposes. Your information belongs to you, and we take this trust seriously.
Regal 33's Privacy Policy is built on Malaysia's Personal Data Protection Act 2010 (PDPA). We comply with all data protection principles established under Malaysian law to safeguard your rights as an individual.
We are always transparent about how your data is used. No hidden usage, no profiling without your knowledge, and no data transfers without your awareness. What we state here is exactly what we do.
Welcome to the Privacy Policy page Regal 33. This document transparently outlines how we — as an online casino platform operator in Malaysia — collect, process, store, and protect your personal information when you use our website, mobile app, or any services provided by Regal 33.
This policy applies to all users of the Regal 33 including registered players, website visitors, and anyone who interacts with our services through any channel. By using our platform, you agree to the practices described in this document.
Regal 33 collects various categories of information depending on how you interact with our platform. The following are the types of data that may be collected:
Full name, MyKad/passport number, date of birth, gender, and nationality. Required for account verification (KYC) and legal compliance.
Email address, mobile number, and residential address. Used for account communications and identity verification.
Payment methods used (Touch 'n Go, GrabPay, DuitNow, Maybank2u, CIMB Clicks, etc.), along with deposit and withdrawal transaction history in MYR.
Game history, wins and losses, frequently played games (slots, baccarat, e-sports, etc.), session duration, and betting habits.
IP address, web browser type, device operating system, screen resolution, cookie data, and access logs for security and platform improvement purposes.
Records of live chat conversations, emails, and customer support tickets. Retained for service quality and complaint resolution purposes.
Regal 33 using your personal data only for legitimate and necessary purposes. Below is a summary table of how we use your data:
| Purpose of Use | Data Types Involved | Legal Basis |
|---|---|---|
| Player account management and verification | Identity, Contact | Contractual agreement |
| Deposit & withdrawal processing | Financial, Identity | Contractual agreement |
| Fraud Detection & Prevention | Technical, Financial | Legitimate interests |
| KYC & AML (Anti-Money Laundering) Compliance | Identity, Financial | Legal obligations |
| Customer support provision | Communication, Contact | Contractual agreement |
| Platform improvement & user experience | Technical, Gaming Activity | Legitimate interests |
| Sending promotional information & bonuses | Contact, Gaming Activity | Your consent |
| VIP Rewards Programme & offer personalisation | Gaming Activity | Your consent |
Regal 33 maintains a strict commitment that your personal data will not be sold, rented, or shared with third parties for marketing or commercial purposes without your consent. However, we may share data in the following limited circumstances:
All third parties that work with Regal 33 are required to uphold data protection standards equivalent to our own policy and are prohibited from using your data for any other purpose.
Regal 33 implements multiple layers of security to protect your personal data from unauthorised access, loss, or misuse:
Regal 33 retains your personal data only for as long as necessary for the purposes set out in this policy or as required under Malaysian law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For as long as the account is active | Service requirements |
| Financial transaction data | 7 years after the transaction | Legal & tax requirements |
| KYC / identity verification records | 5 years after account closure | AML & regulatory compliance |
| Gaming activity logs | 3 years | Audit & Dispute Resolution |
| Support communication records | 2 years | Service quality |
| Technical log data | 90 days | Security & diagnostics |
| Marketing data (with consent) | Until you withdraw your consent | Consent |
Once the specified retention period has lapsed, your data will be securely deleted or anonymised so that it can no longer be linked to you personally.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the Regal 33, you have the following rights in relation to your personal data:
To exercise any of the rights above, contact us by email at privacy@regal33.click or via our platform's live chat. We will process your request within 30 business days.
Website Regal 33 uses cookies and similar tracking technologies to enhance your browsing experience. Below are the types of cookies we use:
You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of our platform.
Regal 33 is an adult entertainment platform intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from any individual under the age of 18.
Should we discover that we have collected data from an individual under the age of 18, we will take immediate action to delete that data and close the account in question. Parents or guardians who believe their child has registered an account with Regal 33 to contact us immediately at support@regal33.click.
In certain cases, your personal data may be transferred to and stored on servers located outside Malaysia, particularly in connection with international game providers that partner with Regal 33.
When cross-border data transfers occur, Regal 33 to ensure that:
Regal 33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. The date of the most recent update will always be displayed at the top of this page.
For material and significant changes, we will endeavour to provide registered players with reasonable notice via email or in-platform notification before the changes come into effect. Continued use of the Regal 33 after the changes take effect will be considered your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, you may contact Regal 33 through the following channels:
In today's digital age, our personal data is among the most valuable assets we hold. When you register on any online platform — including online casino platforms such as Regal 33 – you entrust sensitive information such as your identity number, banking details, and usage habits to the platform operator. That trust must be respected and protected to the highest standard.
At Regal 33, we understand how important privacy is — especially to Malaysia's savvy players who are well aware of their rights. That is why we built our privacy policy not merely to satisfy legal requirements, but as a statement of the core values that underpin everything we do. We believe that a great online casino platform is not just about exciting games or generous bonuses — it is also about how that platform respects and protects its users.
When you make a deposit via Touch 'n Go eWallet or GrabPay, play live baccarat, or contact our customer support in Bahasa Malaysia, every one of these interactions leaves a digital data trail. Regal 33 has a responsibility to ensure these data trails are handled with care, stored securely, and never misused. That is the commitment we make to every one of our players — and one we take very seriously.
If at any point you feel that Regal 33 does not meet the privacy commitments set out in this document, we encourage you to reach out to us directly. We are ready to listen, investigate, and take appropriate action. Your trust is the foundation of our business, and we will not compromise on the privacy standards we have set.
We protect your privacy with SSL 256-bit encryption, a strict no-data-sale policy, and full compliance with Malaysia's PDPA. Play with peace of mind — your security is in our hands.
By registering, you agree to the Terms & Conditions and Privacy Policy regal 33. Players must be 18 years of age or older.